Shipping & Returns
(Australian Customers) Shipping Within Australia
All orders are shipped next business day (Monday to Friday) after your order is placed and payment received.
All orders are shipped via Australia Post, orders with a postage price of $2.20 are sent regular post and do not have tracking, all orders of $7.70 or more will have tracking, your tracking number will be automatically forwarded to the email account you used to register once your order has been despatched, please make sure you mark emails from BMX Works as not junk mail so you receive your email order updates.
Please include your phone number when registering with BMX Works, this is because we then include your phone number with your address on your parcel, this helps Australia Post a lot if they cannot find you via the address supplied.
Note: Orders are NOT normally shipped same day, they are shipped next business day, but if for some reason you need something extra urgent, please Contact Us and we will see if we can get your order out quicker, we cannot guarantee this but will ship same day if we can.
Note: Australia Post Express Post is NOT an overnight service, we are located in rural Victoria and Australia Post DO NOT promise next day delivery to all areas when we post Express, but using Express Post will get your item to you a lot quicker than Regular Parcel Post.
(International Customers) Shipping Outside Australia - Customs Duty and Taxes
All orders are shipped next business day (Monday to Friday) after your order is placed and payment received
All orders are shipped via Australia Post with tracking using International Standard or International Express depending on weight and your choice at checkout, all posted orders must be signed for upon delivery, your tracking number will be forwarded to you once your order has been despatched.
It is the responsibility of the purchaser to pay any customs duty or taxes within their own country, you should check with your local authorities as to what if any taxes or duties may be charged against your inward coming freight.
New Zealand Customers can read more info here about NZ Import rules - https://www.customs.govt.nz/personal/duty-and-gst/duty-and-allowances/
UK Customers can read more here about UK Import rules - https://www.gov.uk/goods-sent-from-abroad
All other international customer should contact their local authorities to learn and understand your responsibilities as an importer
You must include your phone number when signing up, we need to supply this on the consignment note for all overseas deliveries, it also helps if your local post office need to contact you when your parcel arrives in your country if for some reason they can not find your address etc
You may return most new unopened items within 30 days of delivery for a full refund less original delivery fee.
After 30 days you will be charged a 10% restocking fee.
No returns accepted after 60 days.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We will not pay the return shipping costs or refund you the original shipping costs if the error is made by you the customer, these include but are not limited to
- You ordered the wrong style.
- You ordered the brand.
- You ordered the wrong quantity.
- You ordered the wrong colour (Note: different computer screens & mobile devices will show different shades of colour (please understand this before placing an order) if you are chasing a specific colour ask before ordering, we are happy to help.
- You ordered the wrong size (Note: we always say "measure twice order once").
- You noted the wrong address on your order (Note: please always double check the address on your order, this is most important for international customers).
If you need to return an item, simply email us at firstname.lastname@example.org with the details.
We will notify you via return e-mail of your refund once we've received and processed the returned item.
By signing up and placing an order on our website you have agreed to the about terms and conditions and thus agree to all of the above terms and conditions.
All orders are shipped with an official Australia tax invoice which is tax exempt for International customers
Updated: December 3rd 2019